Setting up for success for 100+ years and Sean off to NSW Institute of Sport

Healthfix North Sydney Gym Success
Ash and Sean. Healthfix North Sydney

Setting up for success for 100 years and beyond.

Strange to think that the same time last year we were enduring a fairly hard lock down. It affected everyone in different ways. As a team at Healthfix we committed to sticking to what we do best. We had rallied through the first lockdown well as a group and we knew that if we continued to look out for one another as a team and focused on helping our clients with their health needs that we would get through the second one too.

What it also did was give us the time and space to plan for the future; a 100 years and beyond to be exact. We did a lot of reading, workshops with the team and the leadership group, and we reaffirmed our vision, our values and our current mission.

It reaffirmed to us that Healthfix exists to empower lives.

With firm plans in place, we set up for –

  • Ash to evolve her directors’ role into managing all operations – to ensure consistency in our performance as a group
  • Bladen was promoted to Professional Services Manager – ensuring quality care through to discharging clients as what we call Empowered Health Experts.
  • Sarah was promoted to Club Manager – ensuring a quality experience for all and supporting our membership functions that helps people get a more cost effect result in a timely manner.
  • Me / Sean – to continue focusing on the future of Healthfix as an industry leader.

Sean joins the NSW Institute of Sport as their Head of Performance Health

What this meant for me became clearer over time and it was that we needed to be more set up like an institute of sport to truly serve our communities in a sustainable way. As the institute describes it, they turn World Class into World’s Best. The institute combines the best in research, coaching, high performance exercise and health care together to lead innovative ways in achieving elite performance. In a move that our new young gun strength and conditioning coach Brad Williams described as “you’re never too old (thanks mate) to keep learning and take on new challenges”, I have signed on as the new Head of Performance Health at the NSW Institute of Sport. Here I will lead the team of sports physios, sports doctors and soft tissue therapists and work collaboratively with our other department heads (high performance, coaches, athletes, sports managers and national and regional NSWIS partners) to turn NSW athletes into international medal winners.

The appointment has filled me with confidence that our systems and structures at Healthfix are of a high calibre and that our internal leadership and development programs as effective as well. The role is a credit to what Healthfix stands for, what we have been able to create as a team, and I am personally excited to joining the high achieving team at NSWIS. I’m sure it goes without saying to those who know me well that it also feels strange to be shifting such a large part of my focus to athletes winning medals as for so long if it hadn’t been a focus on winning for Healthfix I was either with my family, or surfing, or both!

Despite the mixed emotions, I look forward to offering all our members and clients an even better offering as we continue to grow and I look forward to either seeing you for a physio consult (hope not, as it’ll mean that you’re injured) or in one of our awesome group fitness classes as I’ll still be training daily at Healthfix.

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Experience Total Integration: Elevate Your Health with Healthfix’s Physiotherapy and Health Club Membership

At Healthfix, we believe in the power of integration—a holistic approach to your well-being. We don’t rely on gurus; instead, we provide you with a well-coordinated team to help you achieve your health goals. Integrated healthcare teams have traditionally been confined to hospitals and elite athletic institutes, but we’re here to change that. We bring this principle to your everyday life! Our Health Club Memberships offer a seamless integration of our Physiotherapy, Dietetics, Exercise Physiology, Personal Training services, and exclusive access to our world-class gym and group classes. As a member, you’ll also have a dedicated Mindset Coach to assist you in planning and coordinating your health and fitness journey, empowering you to achieve any goal you set your mind to! Wondering how our membership differs from standard care? Standard care often addresses a single issue and may work for those who are consistently active, eating well, and free from chronic health or medical conditions. However, this doesn’t cover everyone’s needs. That’s where our Membership Program shines. It provides you with regular exercise options tailored to your level, along with discounted sessions to consult with the right health professional at the right time. These professionals collaborate seamlessly to ensure you receive the best care and experience possible. Additionally, we organize health-related events and nutrition courses led by industry leaders to enhance your health literacy and foster a sense of belonging to a healthy community. By embracing integration and becoming a member, you’ll be on the path to a long and healthy life. If you’re eager to discover how our membership can specifically benefit you, please fill out the form below, and our team will reach out to you!
Healthfix trainer writing her goal on the fix guide paper

Stick to your plan! Fix Guides & Cancellation Policy

If you’ve been to Healthfix before, you may have heard about our Fix Guide and innovative cancellation policy. The Fix Guide and cancellation policy are tools that our therapists utilise you ensure we are creating a plan that works for you and holds you accountable for achieving your goals. Healthfix’s mission is to empower everyone who walks through our doors to become the Health Expert of their life and these tools help us get you there! If you’re curious, here’s some more information on what these tools are. The Fix Guide The Fix Guide is a planning tool our therapists have been using for the past 10 years that we’ve been in business. This document encompasses your goals, your current condition and what actions we need to complete to get you feeling amazing. We’ve found by giving clients a tangible plan that they can refer back to, can keep them on track in achieving their goals. Make sure you pop your fix guide on your fridge or door so you see it and are a reminder to complete your actions every day! Our Cancellation Policy  Put simply, if you cancel your sessions within 24 hrs we charge 50% of your session fee or if you miss your session completely, we charge 100% of the appointment cost. We aren’t interested in making money from this policy so we donate this income to charity! Of course, we don’t charge this fee if you’ve had an emergency and we always give you a reminder. But here is why we charge it:
  1. We’re a results-based business. Missing appointments can disrupt your progress and final outcome and we’re only in this business to help you get the result you want to achieve.
  2. We have really busy practitioners, so there is a good chance someone else really wanted to book the time we put aside for you.
  3. It should deter you from re-booking if you can’t keep appointments. We don’t want you wasting your money on sporadic treatment and cancellation fees. If life is too busy right now and you can’t stick to our rehab plan, maybe it is better to try another time where we can deliver the FIX we’ve promised you.
If you have any questions or comments about these planning tools, don’t hesitate to chat with our friendly team or discuss them with your therapist! We look forward to seeing you in the Health Club soon.