Healthfix trainer writing her goal on the fix guide paper

Stick to your plan! Fix Guides & Cancellation Policy

If you’ve been to Healthfix before, you may have heard about our Fix Guide and innovative cancellation policy. The Fix Guide and cancellation policy are tools that our therapists utilise you ensure we are creating a plan that works for you and holds you accountable for achieving your goals. Healthfix’s mission is to empower everyone who walks through our doors to become the Health Expert of their life and these tools help us get you there! If you’re curious, here’s some more information on what these tools are. The Fix Guide The Fix Guide is a planning tool our therapists have been using for the past 10 years that we’ve been in business. This document encompasses your goals, your current condition and what actions we need to complete to get you feeling amazing. We’ve found by giving clients a tangible plan that they can refer back to, can keep them on track in achieving their goals. Make sure you pop your fix guide on your fridge or door so you see it and are a reminder to complete your actions every day! Our Cancellation Policy¬† Put simply, if you cancel your sessions within 24 hrs we charge 50% of your session fee or if you miss your session completely, we charge 100% of the appointment cost. We aren’t interested in making money from this policy so we donate this income to charity! Of course, we don’t charge this fee if you’ve had an emergency and we always give you a reminder. But here is why we charge it:
  1. We’re a results-based business. Missing appointments can disrupt your progress and final outcome and we’re only in this business to help you get the result you want to achieve.
  2. We have really busy practitioners, so there is a good chance someone else really wanted to book the time we put aside for you.
  3. It should deter you from re-booking if you can’t keep appointments. We don’t want you wasting your money on sporadic treatment and cancellation fees. If life is too busy right now and you can’t stick to our rehab plan, maybe it is better to try another time where we can deliver the FIX we’ve promised you.
If you have any questions or comments about these planning tools, don’t hesitate to chat with our friendly team or discuss them with your therapist! We look forward to seeing you in the Health Club soon.