Let Me Tell You A Story… Jess’ Story

Let Me Tell You A Story… Jess’ Story

Competing in combative sport conditions you put up with a certain level of pain where you may never be quite sure if it is a warning sign for a future injury or whether it is just something holding back from performing at your peak. Seeking help is not always received well and so when you’re training over 10 hours a week and competing at high level in Tae Kwon Do (TKD) you want to be sure that you are using a team of health professionals that understand your sporting demands so that they don’t unnecessarily stop you from doing what you love. Deeper understanding of how missing out on your sport can affect your world outside of the sport is highly important too. Please join Jess and I on my next “Let Me Tell You A Story” series where I tell you about Jess who overcame a 3 year old hip injury that allowed her to improve her defence, her striking options and ultimately take her to the next level in her Tae Kwon Do career.


  • Niggling hip flexor pain.
  • Reluctance to seek help due to team perception and poor past experiences.

“Struggling with unknown pain was frustrating as I felt like I could do more if it didn’t hurt so much. My previous experience with physios involved spending half the session explaining the movements, how often and when it hurt was time consuming and I didn’t feel like they understood what and why and received a generic solution. This solution may have worked however I did not have confidence in it due to the lack of clarity during initial sessions. They didn’t understand what I wanted to achieve, lifting twisting and kicking without pain.” This is how Jess sums up her past experiences but I don’t think she is alone, how many people can relate to that?

“It can seem like you’re copping out’” Jess says about seeking care or altering your training to work around injuries in her sport. Jess had been dealing with an off and on again hip injury on her dominant leg that was needed for striking and defending in TKD. “In training we can do 30 kicks in 30 seconds so how many can you do in a 2 hour training session?” she quips when giving me insight into how much work her legs go through in a gruelling training session which are always performed in a Dobok (a traditional thick  suit that doesn’t let much sweat out!) and at some point involves you hitting someone and someone hitting you!

Jess has been competing in TKD for 12 years and is a black belt. It’s a sport that Jess found by chance after a family move meant she no longer had access to a gymnastics club but she stuck with the sport because of the community feel about a sport that many do for decades. Jess had recently moved to Sydney and was one of the more senior members on the team and felt the pressure to lead by example. “If the whole team was stretching then I would stretch too even if it hurt my hip” sums up the pressure Jess was feeling. She continues, “it’s important to set an example for the younger people in the team”. Like a lot of athletes, Jess knew this pain just wasn’t right and in line with setting an example for the younger athletes she knew she would need to start managing it. Jess had previously seen physiotherapists who didn’t understand her sport and as she puts it, she “did not have the time nor money to waste on someone who didn’t know what they were doing”. Jess was learning a more dynamic style of TKD since joining the team and she knew her hip wasn’t going to last much longer.

Jess came to find one of our physiotherapists after her team engaged us to perform a physical screen and set up correctives training. Screening can highlight a potential risk for future injury as well as identify movement patterns that may be suboptimal for sport performance. Correctives training looks to create fundamental movement patterns to assist both with injury prevention and better performance.

Jess says, “the screen was good because it compared us against a standard metric which made it independent. Because the coaches had sourced them, it really felt like the whole process was integrated”. In sport, Jess understands that coaches, managers and senior athletes will all have opinions and personal experiences but that injury management needed to be left to the physiotherapists and exercise specialists. Jess had seen enough to be willing to give our physiotherapy department a try, and she knew what good ones looked like because her previous one was now with the national TKD team.


  • Quick symptom relief.
  • Improved TKD performance.

Being an athlete in tune with her body as well as liking to do her own research, Jess had a good understanding of WHAT was going on but not HOW to fix it. Jess responded well to having a logical and clear plan that took into consideration her ongoing training needs and that she would continue to compete. After the first session Jess recalls thinking “Wow! That didn’t hurt!” upon waking the next morning. After putting up with the hip pain for several years Jess noticed it was present when doing even simple things like getting out of bed and putting on her shoes.

With her pain now gone and the exercise corrections able to take full effect, Jess noticed a sharp improvement in her flexibility and her able to be in control in these ranges- whether it was to do a striking kick or defend a high kick coming at her head! Jess was now able to adapt to this more dynamic style of TKD and consistently perform at this level without any pain. “I can lift my leg so high now it’s crazy” she exclaims. With her senior role in the team she now happy that she can share this positive rehabilitation story and help the younger athletes to manage niggles, rather than feeling that they have to hide it from coaches, so that ultimately their performance improves.

Let Me Tell You A Story… About Noi

Let Me Tell You A Story… About Noi


Over our 7 years of existence Healthfix has had the privilege of being a part of so many success stories that are attached to so many wonderful people. In our “Let Me Tell You A Story” series, I am excited to share these stories with you that I’d taken from case reviews and interviews. These stories whilst unique to the individual, also contain some many common and relatable themes that are apparent in other healthcare stories. They will also highlight how working with a team of skilled and integrated health professionals helps you reap the benefits of timely and cost effective results. This is the reason behind the rise and rise of Healthfix.

Noi’s Story.

“I just felt I could do it!”, was Noi’s response when I ask her what the difference was after her first physiotherapy appointment at Healthfix. After limping around for 11 months in pain and not able to do the things she loved, Noi had managed to double her strength and triple the movement of her ankle joint in just one day. She continued with, “he was so patient in listening to my whole story and made me feel like I could do it” when talking about her physio. Noi had become accustomed to working hard at ineffective rehabilitation programs with blind faith that her treating therapist knew what they were doing and should be trusted. But no one had delved into the root causes of her problems, therefore a genuine solution was never offered. After 11 months since her first visit to Healthfix Noi says she is 250% better and back in the best shape of her life and working on playing better golf. Playing golf has always been a major goal for Noi as it allows her the time to unwind from work and spend quality time with her devoted husband David.

Noi’s story is not uncommon. Having never formally exercised she was at a loss as to where to get started when she decided she needed to get healthy and fit. She was fit and active in her high school and university days but a dedication to her career meant she wasn’t so active anymore. Not knowing where to start, she joined some work mates in a workplace group fitness class that resulted in her partially rupturing her Achilles tendon after only her 5th session.

Dwelling on negatives is not the purpose of these stories but it is important to address some of the common themes that came from her ensuing 11 months of ineffective treatment. Noi’s management prior to coming to Healthfix was a series of quick fix options offered from short assessments and no set plans for improvement, including timeframes.  As soon as it would become clear that progress was not being made, more often than not Noi was the one being blame by her therapists and perhaps the worst part about it, Noi would believe them. Noi is not one to draw attention to herself and this blaming made her feel foolish that her body had broken down when trying to start exercising.

Despite this, Noi always believed she could get better. Noi saw a local orthopaedic surgeon, and Healthfix referrer, who had taken her opinion into consideration when placing her in a boot instead of surgically repairing the tendon. Then when a local North Sydney GP referred to her Healthfix to try physiotherapy for a third time, she was tentatively happy to give it a try.

Noi discusses the engagement she received with our services as standout feature- the empathy that was shown to understand her story thoroughly before shifting the focus towards a plan that would achieve all her health and fitness goals, not just fix the Achilles problem. We zoomed in on the key solutions of her rehab program, not the problems, and then we zoomed out to address her walking, exercise and golfing goals. We took ownership of these goals, demanded that we be held accountable on delivering what we said, then we empowered her throughout the process.

“They always gave me plenty of time to ask my questions and then explain the answer” is how Noi described this treatment. By understanding the process Noi was walking without a limp within only two weeks and by the end of her first month she had walked the entire length of the golf course. At this stage Noi began transitioning out of the care of her physiotherapists and into the hands of her exercise physiologist. From our front desk team, Noi says “Linelle is an angel!”, to every clinician, Noi was made to feel part of our happy family which allowed her to be vulnerable and tell us all her goals and dreams she was wanting to achieve and the barriers that might get in the way. Despite her rapid transformation, Noi tells me she still wanted things to be moving faster!

One month on from here Noi begins walking 20,000 steps on the weekends and even begins losing the weight that she had put on from being so sedentary whilst injured. “I couldn’t drive so all I did was go to work and stay at home” Noi said which is stark reminder of how much our identity and independence can be lost when we are injured. At the 3 month mark Noi no longer needs physiotherapy and is “over the moon” about it. To her it means that she no longer has a problem and that her continued work with a pure exercise professional is more angled towards working on fitness goals. We understand this is a powerful message in rehabilitation and why we always want to progress clients through our clinical plans as soon as possible because seeing a clinician carries that feeling that you have a problem. This is one of our greatest skills at Healthfix where we can align you with excellent exercise health professionals and trainers.

By the 7 month mark Noi went on to become as fit and as healthy as she was in her university days and playing full rounds of golf comfortably- achieving the ultimate goal she was looking for when deciding to start exercising in the first place.

If I look over Noi’s case and our interview I think the key thing that stands out as to why she improved so rapidly was due to our approach. It made Noi understand that she was working with a team that was truly working with her. Her words when describing her treatment before Healthfix was always about THEM but this language quickly changes when talking about Healthfix to be more about what WE were doing. Noi always had the will and desire to be better, she just needed to find the right health professionals to guide her there.

Adventure Club (coming soon…)


Achieve Your Greatest Success! Mount Everest Base Camp

Personal trainer, strength and conditioning coach and all-round top bloke Mark Wilson is looking to inspire others to pursue achievements beyond what they may have thought possible, by focusing on a big long-term achievement. Adventure travel has been a long term passion for him and he is excited to lead others to great success.

Mark will be integrating large and small group and one on one personal training programs all designed to get you across the line with a big smile on your. We are still in the development phases but already have 30 people interested in taking on the challenge for mid year 2018. Our long term goal is to ultimately create a community of individuals participating in adventures.

If you are interested in join Mark and Healthfix on this amazing trip, leave your contact details with us today so can keep you up to date with the progress.


Here Comes The Champ

Here Comes The Champ- WELL DONE KATIE!!

Katie feels healthier, has more energy, even when she has not had a good sleep which means she is not as sluggish at work and in general.

The diet changes made on the Blitz were the biggest difference for Katie. She followed it 100% and knows she can keep it up now that the Blitz is over. She has learnt to prepare her meals in advance.

Katie did her Blitz as part of group and loved it. She works at night so found the group training made the gym much more social, positive and fun. Want to get involved in our next Blitz- just let us know.

July Newsletter!

Happy July all Healthfixers,


Once again, I sincerely thank you if you are having a read of our newsletter. Today’s world can be a busy place so I appreciate the time we get to share together.


This month’s message from me is going to be a little different as it’s going to look a little in the past to tell you about our future.

For those of you who have been along for the ride from the time Healthfix started in 2011 you will know that our rise has been rapid. We now have 3 locations in competitive locations, we have developed a large and very talented team and our business in only a few years competes amongst those that have been well established for decades.


On reflection however, I am not sure if it is completely clear to everyone who has been involved with Healthfix as to why we have been so successful and why we will continue to enjoy future successes. Our approach and healthcare model has yielded the superior outcomes that Healthfix was created to do so now it becomes more important to make it very clear as to HOW we make this happen.


HOW integration works and what it means. HOW single service practices are not effective at delivering long term solutions and how the Healthfix model is paving the way towards the future. HOW our business has already evolved to see people spend less time on the physio bed in pain and more time learning how to exercise properly to have them performing at their best and not breaking down!


Specifically, I am going to tell you the story of a lady that was receiving ineffective care for 11 months, limping around in pain and not able to partake in the things she loved- golf and regular exercise and then how in weeks we had her playing golf and within months she was the fittest and most trim she had been in her life. I will tell you the story of a man that was told he couldn’t run anymore because he kept breaking down in pain at even the shortest distances and how we helped him go on to run a 35km trail run and finish in the middle of the race group. I will proudly tell you of a high flying office exec who couldn’t gather any momentum with any form of exercise which lead to weight gain and persistent back and knee pain and how we were able to help her achieve amazing physical feats that have provided a self confidence that has turned her life around.


I am hopeful that these stories will give you that insight into how Healthfix can do what the others do but take it to such another level that allows for you to achieve your greatest success. I hope you enjoy reading the stories as much the team and I have enjoyed playing a part in them.


I look forward to you tuning in next month!

The Professor- From Lecturer To Mountain Conquerer

Finding that balance between work and healthy living can be a juggling act at times but what can really help sometimes is setting a goal. Something that takes you a little out of your comfort zone. Ashish wanted to climb Mt Kilimanjaro with his mates but as his training volumes began to increase he noticed some old knee and shin injuries coming back to haunt him. Once his pains became noticeable even with just walking- he knew it was time to engage with some professionals.

With Healthfix Ashish was able to receive some physiotherapy treatment that returned to him walking and training pain free within 3 weeks. From there is was a matter of expert progression of his training volumes specific to his final goal whilst doing to right complementary remedial work to ensure his body was always ready for the next step up!

He was able to improve his strength and mobility whilst continuing to train for the climb and should be coming back down the mountain by the time you are reading this blog post! He will be back in a Healthfix soon to plan his next bigger and bolder goal and we can’t wait to be a part of it!

Clark’s Story- From Injury to Elite Performance

Clark was always a naturally gifted athlete but being good at everything can sometimes cause some trouble. When Healthfix and Clark met he had been doing some distance running but had filled in for a touch football game and torn his hamstring. When hamstring muscles are being trained for endurance events, sometimes they’re not up for handling the higher contractile forces required as brakes for fast paced sprinting!

After a complete hamstring rehabilitation Clark still wanted to complete his half marathon goal as he was raising money for the Cancer Council after his family had been personally touched by the disease. His training program needed to account for endurance but also needed to consider his transition to his decathlon where the longest event is only 1500m.

With Healthfix Clark has gone from rehabilitation work with the physio, to endurance training to now performing more strength and conditioning power work in the gym and has him setting his sights for new personal best records in the upcoming university games.

Hannah’s Pain Free Running Story

Pain Free Running

Pain Free Running

Hearing the words that you have something “wrong” with your spine, particularly when you’re young, can have a profound effect on people but this wasn’t the case for Hannah. Upon being told she had spinal scoliosis she still identified with being an active person and want to stay that way.

Hannah went on to play a lot of junior sport, and was pretty good, but unfortunately pain in her spine stopped her from competing at high level soccer once leaving high school- the training demands were just too great.

So she started running. Nothing crazy, just short distances to keep her mind at ease with the demands of university study. It was a great release for her and gave her her exercise fix. But this came to a head when she started to experience pain on even the shortest of her runs and it wasn’t getting any better.

A quick relationship with Healthfix involved an expert assessment of her spine and running technique, some physiotherapy treatment, a strength and mobility program that complimented her running goals and the rest was history. Hannah is back doing what she loves and ready to set the next goal, no matter how big or small.